Legal

Terms & Conditions

The rules that apply when you use Swyftly as a customer requesting recovery or transport, or as an operator providing it.

Last updated: 18 July 2026

1. About these Terms

These Terms and Conditions ("Terms") govern your access to and use of the website swyftly.one and the booking, dispatch and payment service operated on it (together, the "Platform"), which is provided by Jaipee Ltd, a company registered in England and Wales under company number 16941485, whose registered office is at 60 Tottenham Court Road, Fitzrovia, London, United Kingdom, W1T 2EW. Swyftly is a trading name of Jaipee Ltd ("Swyftly", "we", "us" or "our").

By submitting a recovery or transport request, registering as an operator, ticking the agreement box on our forms, or otherwise using the Platform, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Platform.

These Terms apply to two groups of users: Customers, who request vehicle recovery or transport services, and Operators, who are independent businesses or individuals that register to provide those services and confirm they meet the requirements set out in Section 10.2. Sections 6–9 apply mainly to Customers and Section 10 applies specifically to Operators; all other sections apply to everyone.

2. Definitions

3. Who we are

Swyftly can be contacted at enquiries@swyftly.one or by post at the registered office address above. We are registered with the Information Commissioner's Office under registration number [insert ICO registration number].

4. Our role — the Platform

Swyftly operates a technology platform that connects Customers who need vehicle recovery or transport with independent local Operators who register to provide that service and confirm they meet the requirements set out in Section 10.2. Swyftly itself is not a vehicle recovery or transport company and does not own, lease or operate any recovery vehicles.

When you make a Booking, Swyftly displays a Fixed Price, dispatches the nearest suitable available Operator, and collects payment on the Operator's behalf through our payment processor. The contract for the performance of the Services is between you, the Customer, and the Operator who accepts your Booking. Swyftly is not a party to that contract and does not itself perform recovery or transport work.

Swyftly's own responsibilities are limited to: operating the booking and dispatch functionality of the Platform with reasonable care and skill; providing the Fixed Price calculation; processing payment; and providing reasonable assistance if something goes wrong with a Booking. Section 11 explains how liability is divided between Swyftly and the Operator who carries out your Service.

Operators are independent contractors. They are not employees, workers, partners or agents of Swyftly, and Swyftly does not direct how an Operator carries out a recovery or transport job, beyond the booking details submitted by the Customer.

5. Eligibility

To use the Platform as a Customer you must be at least 18 years old and legally able to enter into a binding contract. To register as an Operator you must meet the requirements set out in Section 10, including holding a valid driving licence, appropriate vehicle documentation, and the insurances described below.

6. How a booking works

  1. You enter your location, destination (if applicable), vehicle details and any special conditions into the Platform.
  2. The Platform calculates a Fixed Price based on the published rate card in force at the time of your request, including any applicable time-of-day rate.
  3. You confirm the Booking and provide your contact details and payment authorisation.
  4. Swyftly dispatches your Booking to the nearest available, registered Operator for that service and area. Once an Operator accepts, you will be sent their details and an estimated time of arrival.
  5. The Operator performs the Service. Payment is taken at the Fixed Price quoted; you will not be asked to pay more unless you knowingly request additional work beyond the original Booking (for example, a longer tow distance or additional vehicles), which will be agreed and confirmed with you, and a revised price shown, before it is carried out.

Acceptance of a Booking by an Operator is subject to availability. Swyftly will use reasonable efforts to dispatch a suitable Operator promptly but cannot guarantee a specific arrival time, particularly during periods of high demand, severe weather or traffic incidents.

7. Pricing & payment

All prices are shown in pounds sterling and include the applicable rate for vehicle category, distance, call-out fee and any time-of-day multiplier in force at the time of booking. The price you are shown and accept before confirming your Booking is the price you pay for that Service, except where you separately request and agree to additional work as described in Section 6.

Payments are processed securely by Stripe, a third-party payment processor. Swyftly does not store your full card details. By making a payment you also agree to Stripe's own terms of service.

If a Booking cannot be fulfilled (for example, no Operator is available), you will not be charged, or any payment taken will be refunded in full without delay.

8. Cancellations & your right to cancel

You may cancel a Booking at any time before an Operator has been dispatched to your location free of charge. Once an Operator has been dispatched and is en route, a reasonable cancellation charge may apply to cover the Operator's wasted time and mileage; this will be communicated to you if it applies.

Statutory right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers ordinarily have 14 days to cancel a distance contract. Because Swyftly's recovery and transport Services are, by their nature, requested for performance immediately or very shortly after booking, by confirming a Booking and requesting immediate or urgent dispatch you expressly request that performance begins straight away. Where the Service has been performed in full, you acknowledge that you lose the right to cancel once it is complete. Where a Service has only been partly performed before you cancel, you may be required to pay an amount proportionate to what has already been provided, in line with Regulation 36 of those Regulations.

9. Your responsibilities

10. Operator terms

This section applies specifically to Operators registered on the Platform.

10.1 Status

Operators are independent businesses or self-employed individuals contracting with Customers to provide recovery and transport Services. Nothing in these Terms creates an employment, partnership, joint venture or agency relationship between Swyftly and any Operator. Operators are responsible for their own tax, National Insurance, vehicle roadworthiness, driving licences, and compliance with all applicable road traffic and transport legislation.

10.2 Vetting and compliance

To register and remain active, an Operator must hold and maintain, for the duration of their registration:

Swyftly may request evidence of the above at any time and may suspend or remove an Operator from the Platform if evidence is not provided, found to be inaccurate, or where an Operator otherwise breaches these Terms.

Operators confirm they meet these requirements when they register on the Platform. Swyftly carries out compliance checks and may request supporting evidence at any time, including after registration, rather than independently verifying every document before an Operator's first dispatch. This means that at the time a particular Booking is dispatched, an Operator's compliance status reflects what they have declared to us and may not, in every case, have been independently confirmed by Swyftly.

10.3 Commission and payment

Operators receive 75% of the Fixed Price collected from the Customer for each completed Booking, with the remaining 25% retained by Swyftly as a platform and dispatch fee. Payment to Operators will be made on the schedule notified to Operators on registration. Swyftly may change the commission split or fee structure on reasonable prior notice to Operators.

10.4 Performance of Services

Operators must perform Services with reasonable care and skill, in compliance with the Highway Code and all applicable road traffic law, and must behave professionally and courteously towards Customers. Operators are solely responsible for the manner in which Services are carried out, for the safety of the recovery or transport operation, and for any loss or damage to a Customer's vehicle or property caused by the Operator's acts or omissions.

10.5 Removal from the Platform

Swyftly may suspend or remove an Operator's access to the Platform, with or without notice, where reasonably necessary to protect Customers, other Operators, or the integrity of the Platform — for example, in response to a serious complaint, a safety concern, lapsed insurance, or a breach of these Terms.

11. Liability

Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded or limited under the laws of England and Wales, including your statutory rights under the Consumer Rights Act 2015.

11.1 Swyftly's liability

Swyftly is responsible for operating the booking, pricing and payment functions of the Platform with reasonable care and skill. Subject to the first paragraph of this Section 11, Swyftly's total liability to you arising out of or in connection with your use of the Platform itself (as distinct from the performance of recovery or transport Services, which are the Operator's responsibility) is limited to the amount you paid for the relevant Booking.

Swyftly is not liable for: the acts, omissions, negligence or performance of any Operator; loss of or damage to a vehicle, its contents, or any property occurring during the performance of Services by an Operator; delays caused by traffic, weather, or matters outside Swyftly's reasonable control; or indirect or consequential losses such as loss of profit, loss of use, or loss of opportunity.

11.2 Operator's liability

The Operator who performs your Service is responsible, as the contracting party for that Service, for loss or damage to your vehicle or property caused by their negligence or breach of contract, subject to the terms of their own insurance policies. If you believe an Operator has caused loss or damage, you should notify Swyftly and the Operator as soon as reasonably possible so that a claim can be raised against the relevant insurance.

11.3 Claims process

If something goes wrong, please contact us at enquiries@swyftly.one with your booking reference. We will pass relevant details to the Operator and their insurer and provide reasonable assistance, but the Operator (and where relevant their insurer) is primarily responsible for resolving claims relating to the performance of the Service.

12. Indemnity

You agree to indemnify and hold Swyftly harmless from any claim, loss, liability or expense (including reasonable legal costs) arising from your breach of these Terms, your misuse of the Platform, or — in the case of Operators — your performance of, or failure to perform, Services, except to the extent caused by Swyftly's own breach or negligence.

13. Complaints & disputes

If you are unhappy with any aspect of your experience, please contact us at enquiries@swyftly.one in the first instance, and we will aim to acknowledge your complaint within 2 working days. We will look into your complaint and respond as soon as reasonably possible.

If we are unable to resolve a complaint to your satisfaction, you may be entitled to refer it to an alternative dispute resolution (ADR) provider approved under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. We will confirm at the time whether a relevant ADR scheme is available and whether we agree to use it. Nothing in this section affects your right to bring a claim through the courts.

14. Intellectual property

All content, branding, logos and software comprising the Platform are owned by or licensed to Swyftly and are protected by copyright, trade mark and other intellectual property laws. You may not copy, reproduce, or create derivative works from the Platform without our prior written consent.

15. Data protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms by reference.

16. Force majeure

Swyftly will not be liable for any failure or delay in performing its obligations where that failure or delay results from circumstances beyond its reasonable control, including severe weather, road closures, strikes, power or network outages, or failures of third-party payment, messaging or mapping providers.

17. Changes to these Terms

We may update these Terms from time to time to reflect changes in our Services, technology, or legal requirements. The "Last updated" date at the top of this page shows when these Terms last changed. Continued use of the Platform after an update constitutes acceptance of the revised Terms; where changes are material, we will take reasonable steps to bring them to your attention.

18. General

If any provision of these Terms is found by a court or regulator to be unlawful, invalid or unenforceable, that provision will be treated as removed and the remaining provisions will continue in full force. These Terms, together with the Privacy Policy, represent the entire agreement between you and Swyftly regarding use of the Platform. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms. A person who is not a party to these Terms has no right to enforce any of its provisions under the Contracts (Rights of Third Parties) Act 1999.

19. Governing law & jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of England and Wales, save that if you are a consumer resident elsewhere in the United Kingdom you may also bring proceedings in your local courts.

20. Contact us

Swyftly
[registered office address]
Email: enquiries@swyftly.one